You can return your babocush for a refund within 15 days of the date on which it was received. Refunds will be credited to the original payment method that was used for purchase. Please note, we cannot refund any shipping fees.
Items must be returned in the original packaging, including the outer brown box and accompanied with original proof of purchase. If the babocush is damaged, soiled, shows signs of wear and tear or is not in the original box and sealed plastic bag, complete with instructions, it will not be accepted for a refund.
If you wish to return your purchase, please contact our customer service team at customerservice@babocush.ca
If your purchase is damaged, or you are experiencing problems please contact our warranty department by emailing rarequest@alcadistribution.com. Please provide a description of the problem you are experiencing as well as contact information for our team to reach you.
All returns must be accompanied by a RA (return authorization) number, which may be obtained by emailing rarequest@alcadistribution.com.
You will need to clearly mark this RA number on your returning parcel, and reference it on all email correspondence. After 15 days and up until 30 days after your order was placed, we will provide you with an online store credit. You will be responsible for the shipping costs incurred to return the parcel. Once the refund is authorized, you will be credited for the cost of the product and applicable taxes, less the initial shipping cost.
We reserve the right to refuse a refund if the merchandise is not in its original condition or packaging.
Please allow 8 – 10 business days for your refund to be processed.
Most of our products are covered by a manufacturer’s warranty. Contact the retailer you purchased the item from for any warranty questions or claims. If you have purchased your item from this website you can find out more about our warranty policies below.
All sale items are final sale.
